Refund Policy

Last updated: January 1, 2025

Thank you for shopping at Costa Vida. We want you to be completely satisfied with your purchase of the Costa Vida Mexican Cookbook. This Refund Policy explains your rights and the conditions under which returns and refunds are available. By placing an order on https://costavlda.shop/, you agree to the terms described below.

Digital Products

Our cookbook may be offered in digital (eBook/PDF) format. Because digital products are delivered instantly and cannot be returned, all sales of digital products are generally considered final. However, if you experience a technical problem with your download or the file is defective or corrupted, please contact us within 14 days of purchase. We will make every reasonable effort to resolve the issue, including re-sending the file or, where appropriate, issuing a refund.

Physical Products

For physical copies of the cookbook, we accept returns under the following conditions:

• You must contact us within 30 days of receiving your order to request a return;
• The item must be unused, in its original condition, and in the original packaging;
• Proof of purchase (order number or receipt) must be provided;
• The item must not be damaged due to misuse or improper handling by the customer.

If your physical cookbook arrives damaged or defective, please contact us within 7 days of delivery with photographs of the damage. We will arrange a replacement or a full refund, including any shipping costs, at no additional charge to you.

Non-Refundable Items

Certain items are not eligible for a refund, including:

• Digital products that have been successfully downloaded, except in cases of technical defects;
• Items returned after the 30-day return window;
• Items that have been used, damaged, or altered by the customer;
• Promotional or discounted items marked as final sale.

How to Request a Refund

To initiate a return or refund request, please follow these steps:

• Email us at [email protected] with the subject line "Refund Request";
• Include your order number, the date of purchase, and the reason for your request;
• For damaged physical items, attach clear photographs showing the issue;
• Wait for our support team to review your request and provide return instructions.

Please do not send items back before contacting us, as returns sent without prior authorization may not be accepted. Return shipping costs for non-defective items are the responsibility of the customer.

Refund Processing

Once your returned item is received and inspected, we will send you an email to notify you that we have received it and whether your refund has been approved. Approved refunds will be processed within 5–10 business days and will be issued to the original method of payment. Please note that it may take additional time for your bank or credit card company to post the refund to your account. Shipping costs are non-refundable unless the return is the result of our error or a defective product.

Exchanges

If you wish to exchange a defective physical item for the same product, we will replace it at no additional cost, provided the issue is reported within the timeframe described above. We do not currently offer exchanges for a different product or format; in such cases, please request a refund and place a new order.

Late or Missing Refunds

If you have not received a refund within the stated processing time, please first check your bank account and contact your credit card company, as there is often some processing time before a refund is officially posted. If you have completed these steps and still have not received your refund, please contact us at [email protected] and we will investigate the matter promptly.

Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about your rights.

Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please contact us by email at [email protected] or through the contact form on our website. Our customer support team is happy to help.